Frequently Asked Questions
Everything you need to know about your JNCO order and our iconic wide-leg styles.
How do I determine my correct size for wide-leg jeans?
We recommend measuring your waist at its natural point and referring to our specific size guide on each product page. Since many of our styles feature an oversized fit with large leg openings, the waist measurement is the most critical factor for a proper fit.
What is your shipping policy for domestic and international orders?
We offer standard and expedited shipping across the United States. International shipping is available to select countries; shipping costs and estimated delivery times are calculated at checkout based on your location and order weight.
How can I track my order once it has been placed?
Once your order is processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are in original, unworn condition with all tags attached. Please visit our Returns Portal to start a request and receive a return shipping label.
Do you offer restocks on limited edition heritage styles?
Our heritage and limited-run collections often sell out quickly. While some core styles are restocked regularly, limited editions are typically one-time releases. We recommend signing up for our newsletter to receive restock alerts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options like Afterpay and Klarna to make your shopping experience more flexible.